Business Tech

Communication, Simplified

Think your family wireless plan is complicated? Imagine adding on several thousand more devices. Monitoring data usage, gadgets and expenses would quickly get out of control. But these days—with the continuing boom in ever-advancing telecommunications technology—that’s exactly the scenario faced by growing businesses across a range of industries.

This is where the award-winning professionals at Comview come in to provide comprehensive, cost-saving telecom management programs to mid-sized and large organizations.

Comview founder John Perri said, "The bulk of our business is in wireless device management. We can typically reduce costs between 10 and 30 percent. These are companies that have anywhere from 1,000 to 10,000 wireless devices."

Perri, who has been in the telecom management industry for over 30 years, said Comview’s proven methods are invaluable to organizations that need to monitor every dollar in order to survive the recession. "We provide hard dollar savings."   

Comview's flagship program, Total Talk Management, promises an integrated solution with three key components. "One is wireless expense management, where we collect and optimize data, and then provide usage reports and visibility. Another module does the same thing for the landline side. The third piece is where we process all telecom invoices for companies, which includes auditing those bills automatically," Perri said. "Many of our competitors grow through acquisition without offering the complex integration that Comview has developed. Total Talk was designed from the ground up to do this. It's a real differentiator."

Throughout Perri's extensive career, he was always driven to find innovative ways to shape the telecom management industry. By recognizing the internet as a new niche, Comview was able to introduce the first Web-based telecom management product in 1998.

In addition to staying abreast of a fast-moving industry, Perri prides Comview on its eco-friendly practices. "The concept of hosted software really is green technology," he said. "If all our clients had software at their own locations, there would be close to two hundred servers operating. We're doing all that work with 28 servers. We also have a large number of remote people who work from home. From a green point of view, that means a smaller office for us and less driving for our employees."

Comview's reputation for superior customer satisfaction comes from Perri's philosophy of creating a corporate culture that treats employees and clients with respect and appreciation. This was evidenced once again in December 2011, when, for the second year in a row, Comview was ranked first in  AOTMP’s annual TEM WMM Enterprise Client Satisfaction Study. "We'll do anything to make a happy customer,” said Perri. “We want a customer for life.”

For more information, please visit: www.comview.com

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