Business Tech

Riding the Telecomm Wave

When Pamela Pippin met Adam Pattisall, president and CEO of IncrediTek Inc. in 2007, he was operating an 11-employee company out of a refurbished garage on a family farm. For Pippin, jumping onboard was a leap of faith—one that’s paid off despite the odds.

She had decided to leave her five-year position as financial director for the Maryland Historical Society when she and her family moved from downtown Baltimore to northern Maryland. Having held various accounting and management positions since college, she was looking for similar work closer to her new home. So, soon after she was introduced to Pattisall, she accepted a position as CFO of his telecommunications company in Belcamp, Maryland—despite reservations that it was still in the startup phase.

“They didn’t have anyone in an accounting capacity, and it was an opportunity for me to start from the ground up with a new company,” she said. In the end, she was won over by Pattisall’s charisma. “I was really impressed with his passion. He was very dynamic.” Despite the humble facilities, Pippin noticed an underlying sophistication in the burgeoning startup.

As it turned out, Pattisall was a veteran of the telecommunications industry in every sense of the word. From 1988 to 1992 he served as a sergeant in the U.S. Army’s Satellite Communications program. After his discharge, he began a career that would take him to high-level positions at industry-leading companies like Lucent, Cromatis and Ciena. He’s even credited with the patent on a unique fiber optics dust protector.

Pattisall founded Increditek in 2004 as a value-added reseller (VAR) and support services company for large telecommunications service providers like those he had previously worked for. When Pippin joined in 2007, Pattisall was assembling a veritable task force, bringing substantial telecommunications experience and technical knowledge to the IncrediTek team.

What followed was what Pippin calls “an incredible growth period.” From 2006 to 2010, the company’s gross revenue quadrupled and its number of employees more than tripled. The expansion is due in no small part to Pippin’s engineering of an accounting system, from setting up accounting software and composing financial reports to handling payroll and human resources.

Pippin says that diversification helped Increditek continue to flourish through the economic downturn. She echoes Pattisall, who was quoted by “SmartCEO” in 2010 saying, “As far as I’m concerned, there is no recession…focusing on our customers’ needs is all we need to be concerned about.”

Today, Increditek is diversifying into government contracting, which shouldn’t be hard since the company is a certified Service-Disabled Veteran-Owned Small Business.

“It’s been an incredible ride,” Pippin says of her time with IncrediTek. And with the company’s planned diversification and expansions, that ride doesn’t look to be over anytime soon.

For more information, please visit: www.iincreditek.com

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